How Do I Reach Technical Support?
Create a ticket in the Help Center at helpdesk.halocline.io or send us an email at helpdesk@halocline.io. We'll take care of your request as quickly as possible.
What Are the Support Hours?
You can reach support Monday to Friday from 9 a.m. to 5 p.m. (CET / CEST). You'll receive a first response to your request within one business day.
How Do I Report an Error or Bug?
Report errors and bugs to helpdesk@halocline.io. Please describe as precisely as possible:
- which steps led to the error,
- which version you're using,
- and on which device the problem occurred.
The more precise your details, the faster we can reproduce the error.
In Which Languages Is Support Available?
Support is available to you in German and English.