Here you'll find solutions to common cloud synchronization issues – such as when changes can't be uploaded or the connection to the cloud is interrupted.
Upload error – Cloud not available
Possible cause: Internet connection interruption or temporary cloud outage.
In this case, the following applies:
- Your changes will be saved locally.
- Your claim remains secure.
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Changes that are not fully uploaded to the cloud are automatically rolled back.
Troubleshooting Guide
- Check your internet connection.
- Try logging out of Halocline and then logging back in.
- Open the Cloud window and click the “Refresh” button.
- Once the connection is restored, click “Free Claims” in the cloud window to manually restart the upload.
→ Your changes are now being uploaded to the cloud.
Tip: If you can't resolve the issue this way or need to recover data, please contact the Helpdesk directly.